Optimal Support easily categorize and prioritize tickets and assign them to the right people in your team. It also reduces walk-ins and unnecessary emails by giving your users more control, where users can issue and track tickets. In addition to other features like:
BI & Reporting:
With Helpdesk Gate’s pre-built reports. Discover which issues create the most work and build self-service tools or automate processes to eliminate them.
Save time and resources on manual and repetitive help desk task. Build help desk knowledge repository and promote self-service options for end-users.
Help Desk Performance:
Improve Operational efficiency of help desk service. Track and monitor help desk and technician performance in real time.
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
Why Optimal Support?
All in one Easy to manage help Desk, knowledge base and customer portal solution. Serves up as customized support experience for customers and employees.