Optimal Support

Solutions / Optimal Support

Key Features

Optimal Support easily categorize and prioritize tickets and assign them to the right people in your team. It also reduces walk-ins and unnecessary emails by giving your users more control, where users can issue and track tickets. In addition to other features like:
BI & Reporting:
With Helpdesk Gate’s pre-built reports. Discover which issues create the most work and build self-service tools or automate processes to eliminate them.
Save time and resources on manual and repetitive help desk task. Build help desk knowledge repository and promote self-service options for end-users.
Help Desk Performance:
Improve Operational efficiency of help desk service. Track and monitor help desk and technician performance in real time.
Canned Responses:
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.

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